Frequently Asked Questions About Making Reservations, Pricing and Cancellations.
How are deposits made to confirm a reservation?
Whether you use our self-service reservation booking system or email us with your reservation, we will require a one-time deposit of $90 to hold your spots on our boat for the days you choose to dive with us. To be clear, the $90 deposit covers all divers in your reservation; we DO NOT charge a separate deposit for each diver. We require a deposit of $100 to reserve a private charter.
We ask that you make that deposit through our PayPal account. Using PayPal, you can send us the deposit in any way that is most convenient for you… using your PayPal balance, a transfer from your bank account, by check or using any major credit card.
When and how do I pay the final balance of our Cozumel dive trip with ScubaLuis?
We will give you an invoice on your final day of diving with ScubaLuis. It will reflect your dive trips, rental gear, package pricing and your pre-paid deposit.
All balances due at the end of your dive trip are payable in cash please.
In order to keep our prices competitive, we ask that you pay your final invoice in cash. Trip pricing already includes the 16% IVA tax required on all sales of services in Mexico. Credit card payments are subject to an additional 19% tax and there are expensive associated bank fees and foreign transaction fees, as well. We appreciate your understanding. You can pay in either Mexican Pesos or US Dollars. If paying in pesos, the exchange rate will be based on the current exchange rate when paying your final invoice.
Can I cancel my trip or certification course reservation? How do I cancel my reservation?
Our number one priority is to make your experience with us as easy as possible – but cancellations are hard. We try to be as flexible as we can but please understand that space on our boat and in our courses is limited and we often have to turn clients down in order to honor your pre-booked reservation. We have a pretty easy to understand and fair Cancellation Policy and we try to communicate that policy as clearly and openly as possible. Please be in touch with us if you have questions, comments or concerns and let’s discuss them!
Do you offer package pricing if we dive with ScubaLuis for multiple days during our Cozumel dive vacation?
Yes! We offer package discounts for diving 3 or more trips with us. Our standard 2-tank dive trip is $90, however, if you dive with us for 3 or 4 days, each trip is only $85. If you book 5 or more days of diving with ScubaLuis, your price will be only $80 per trip!